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Call History

View logs, recordings, and details for all calls made or received by your assistants.

You can access call history from the dashboard at /client/calls.

Dashboard Overview​

Calls page – Pending tab

The Calls page is divided into two tabs:

  • Completed: History of finished calls.
  • Pending: Calls currently scheduled or in progress.

When filtering by a specific campaign or assistant (for example, from a Campaign details page), a banner appears at the top showing which filter is active, with a Clear Filter button.

Filtering​

You can filter the call list by:

  • Campaign: View calls from a specific campaign.
  • Assistant: View calls handled by a specific assistant.

Call Details​

Click on any row in the table to open the Call Detail Panel. Here you can find:

Recording​

Listen to a full playback of the call audio directly in the browser. Use the play/pause controls and scrub through the timeline.

Transcript​

Read the complete text log of the conversation, showing both the AI assistant's responses and the caller's speech.

Analysis​

View the AI's evaluation of the call:

  • Sentiment Score: A numerical score reflecting the overall tone of the call (e.g., 8.0 out of 10).
  • Traffic Light: A colour-coded indicator — Green (positive), Yellow (neutral), or Red (negative).
  • Pass/Fail: Whether the call met the success criteria defined in your assistant's Context Panel.
  • Feedback Summary: A brief AI-generated summary of how the call went and why it was scored the way it was.

Metadata​

Technical details about the call:

  • Duration: Total length of the call.
  • Timestamps: When the call started and ended.
  • Phone Numbers: The "from" and "to" numbers involved.
  • Direction: Whether it was an Inbound or Outbound call.
  • Cost: The cost of the call based on your plan.