Overview
Welcome to the YourCalls documentation. Whether you're setting up your first AI assistant or integrating our API into your existing workflow, this documentation will guide you through every step.
What is YourCalls?
YourCalls is an AI-powered voice assistant platform that lets businesses automate inbound and outbound phone calls. Instead of hiring and training call centre staff, you build intelligent AI assistants that can greet callers, qualify leads, answer questions from your Knowledge Base, transfer calls to humans, and even run entire outbound campaigns — all without writing a single line of code.
Key Features
- Visual Flow Builder: Design complex conversational flows with a drag-and-drop canvas. Add greeting nodes, conversation steps, tool integrations, and conditional branching — all visually.
- AI Assistants: Create intelligent voice agents with customisable personalities, voices, and call-handling logic.
- Knowledge Bases: Upload documents (PDF, TXT, DOCX) so your assistants can answer factual questions accurately without hallucinating.
- Tools & Integrations: Connect your assistants to external actions like call transfers, CRM updates, calendar bookings, and more — including Zapier.
- Outbound Campaigns: Launch automated call campaigns to your contact lists with configurable scheduling, concurrency, and timezone controls.
- Analytics & Call Logs: Monitor assistant performance with real-time metrics, sentiment scoring, call recordings, and full transcripts.
- API Access: Trigger calls programmatically and integrate YourCalls into your existing systems.
How This Documentation Is Organised
| Section | What You'll Find |
|---|---|
| Introduction | Product overview, key concepts, and getting started guide |
| User Guide | Step-by-step guides for every feature in the dashboard |
| API Docs | Technical reference for the YourCalls REST API |
| FAQs | Answers to common questions and troubleshooting tips |
| Support | Contact details and helpful links |