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Common User Issues

Why is my call failing?​

  • Check if you have sufficient credits.
  • Ensure the destination number is valid.

Why are calls blocked even though my subscription is active?​

  • Calls can be blocked when billable usage is due and your credit balance is depleted.
  • Outbound calls, campaigns and purchases are paused while your credit balance is below zero, or if your payment details were not re-added after the billing move.
  • Add credit manually in Settings > Billing or enable auto top-up.
  • If the dashboard asks you to re-add your payment details, an account admin can do it there.

How do I reset my password?​

See the Password Management section.